2025 NOFF Box Office Manager

New Orleans Film Society

2025 NOFF Box Office Manager

(Temporary Staff) 

MISSION:

The New Orleans Film Society (NOFS) is a nonprofit organization dedicated to promoting, nurturing, and amplifying the diverse voices of filmmakers. We aim to facilitate conversations through film and film-related programming that inspire, educate, challenge, and entertain our audiences. 

VALUES STATEMENT:

• Start with the art and allow artistic vision, equity, and social impact to guide our search for resources.
• Champion filmmakers who have been historically denied access to resources and opportunities within the industry–– including Southern artists, women, people of color, LGBTQIA+ people, and people with disabilities.
• Seek deep audience engagement.
• Build a working environment that is fair and fulfilling.
• Exhibit dedication and passion and believe that inspired and impactful programs arise from collaboration and mutual respect.

POSITION OVERVIEW:

The New Orleans Film Society is seeking an individual who can effectively run a venue box office during the New Orleans Film Festival. Responsible for ticket, pass, and membership sales, as well as securing donations and daily reconciliation. The Box Office Manager reports directly to the Ticketing and Credentials Director and oversees select volunteers. 

TIMELINE FOR THE POSITION:

Requires full time availability during the live event (Oct 23-27).

Some availability may be required pre-event (Oct 15-22) and post event (Oct 28-31). 

PRINCIPAL DUTIES

• Responsible for setup, equipment usage and storage, and breakdown of the venue Box Office.
• Responsible for ticket, pass, and membership sales, as well as securing donations, upholding high standards of customer service.
• Allocates and oversees volunteer positions and trains volunteers accordingly, including checking them in and out of their shifts and tracking/applying the proper benefits.
• Communicates with theater managers, facility employees and other festival personnel to execute smooth box office operations.
• Maintain regular/daily communication with the Ticketing and Credentials Director.
• Under direction of the Ticketing and Credentials Director, ensures venue accessibility and ADA compliance at all box office locations.
• Captures daily attendance numbers and any other necessary Festival metrics.
• Maintains knowledge of NOFS membership program and the NOFF program guide so as to adequately answer any questions attendees/filmmakers might have.
• Understands safety and emergency procedures, including locations of all emergency exits.
• Coordinates rush line and ticket scanning process with theater manager.
• Works closely with projectionist and theater manager to create a “perfect trio” that ensures all NOFF screenings run smoothly and Festival attendees have the best experience. 
• Handles all interactions with guests in a safe manner and keeps all payments secure.
• Updates patron information in the Eventive ticketing system.
• Up-sell and cross-sell tickets, passes and memberships.

SKILLS, EXPERIENCE + QUALIFICATIONS

• Alignment to organization’s stated mission and values.

• Proven history of customer service

• Great organization, planning and productivity skills.
• High level of comfort working large live events, handling pressure and understanding deadline-driven environments. 
• Previous experience working at film festivals, film events, cinemas, or other live production events. 
• Ability to work nights and weekends during scheduled festivals and events.  
• Ability to stand and move for prolonged hours during events and lift, carry and load items of up to 20lbs. 

COMPENSATION

This is a contract position, with a total compensation range of $750-1,000 to be paid upon completion of the job.

This is a temporary independent contractor position and does not offer benefits. The earnings are subject to Self-Employment Tax and no deductions will be made from your checks. This job is not eligible for any cost reimbursements related to the contracted work. You will be issued an IRS Form 1099.  

LOCATION

This position works in-person and on-site in venues around New Orleans. Training may be both remote or in person. The candidate should live in the New Orleans metro area or be willing to travel as they need to be on the ground during NOFF and any other pre-festival in-person events/training/site visits.  

EQUAL OPPORTUNITY EMPLOYER:
New Orleans Film Society fosters a creative and professional environment that reflects the diversity of New Orleans. We actively recruit a wide pool of applicants representing dimensions of difference that include — but are not limited to — age, national origin, ethnicity, race, religion, ability, sexual orientation, gender, or political affiliation.